FAQ (Frequently Asked Questions)
Address and Hours
14411 Coil Plus Dr Unit 113D Plainfield IL, 60544
Mon-Tues: By Appointment (between 12pm-6pm)
Wed-Fri: 12pm-6pm
Sat-Sun: 11am-6pm
Are your items officially licensed?
All of our items are officially licensed and sourced through official channels. If you have any questions of the authenticity of our items, please feel free to contact us!
Do you buy used figures?
Sorry, we do not buy used figures. We buy from manufacturers and distributors only.
Do I have to sign up for an account to order?
You do not have to create an account profile to order. To order anonymously:
- Choose "Click here to register" when checking out.
- Fill out your billing and shipping information but do not fill out the name and password prompts at the bottom of the form.
- Continue checkout out as usual.
If you're planning to make multiple Pre Orders or Shipping Soon Orders, we recommend signing up for an account. Due to the long wait times on these items, it may be more convenient to be able to sign in to view all your processing orders.
If you have made orders anonymously and want to create an account, or if you have a mixture of anonymous orders and orders linked to an account, we can help you get organized. Please email us at info@animestuffstore.com.
How do I see shipping fees?
Shipping is based on location. To see shipping fees, go into your cart and click "Go to Checkout". You can enter your information to see your shipping choices (there is another screen for payment so you won't commit to buy yet).
What shipping methods do you use?
We use USPS to ship most packages. For some orders, we may switch to UPS for better service. Please let us know if you have any additional shipping instructions for your order.
How does curbside pickup work?
We have discontinued curbside pickup service through the website. If you would like to purchase something in person, please email us or call the store at 815-782-5774. We can hold any item for 24 hours behind the counter. Longer holds will be approved on a case by case basis. Prepayment is not required -- please pay in person at the register.
Paypal is giving me an error. What should I do?
If Paypal express checkout is not working, try logging out and logging back in and ordering again. This should fix the problem. If it still isn't working, please email us and we will send you a manual invoice through Paypal to pay with.
4/28/2025 PreOrders Update
We have stopped offering PreOrders on our website due to the continuing changes to tariffs and uncertainty with our suppliers. We will focus only on fulfilling the current paid PreOrders. The plan is to complete the orders normally and we will contact buyers when that is not possible. All PreOrders that cannot be filled due to tariff or supply issues will be fully refunded. If you have a question about your PreOrder, please email us at info@animestuffstore.com. PreOrder issues are handled Mon-Wed so you may experience a delayed response if you email Thurs-Sun.
When will my Pre Order ship?
Please refer to the item description for the most updated estimate. The estimated times are subject to change at any time and are refreshed frequently based on the updates we receive from our suppliers. When the estimated time says something like, "Ships after June 2023", it means the item is expected to be available any time during June or after June 30, 2023. It does not mean the item will ship on June 1, 2023.
If you're following the Japan release date for an item, please note that this date does not reflect our availability. It may take many months after the Japan date for the item to arrive at our warehouse.
When your item arrives, we will email you to let you know that the order is ready to ship. If more than a month has passed since you placed the order, we will confirm your shipping address to ensure proper delivery.
Something I have on PreOrder is now available on the website/in the Plainfield store. Where's my PreOrder?
PreOrders are processed Monday-Wednesday. We try to process the orders within a week of the stock arriving, but it's not always possible depending on the number of PreOrders associated with a particular shipment.
My Pre Order has multiple items. When do they ship?
The items in your order will ship as they become available. If you have in stock items, those items will ship immediately. For PreOrder items, we will ship them as they arrive. The shipping price charged at checkout reflects this new policy. If you would like other shipping arrangements, please write to us before placing an order.
Can I get a refund on my Pre Order?
All Pre Orders are final and non-refundable. Please note that all estimated delivery times are just estimates - there can be significant delays due to production delays or shipping delays. If you don't want to wait too long between payment and shipment, then it's best to purchase the figure when they arrive and are ready to ship.
If there is a production problem and your order cannot be filled, we will notify you and offer a refund.
Do you offer gift cards? How do they work?
Yes, we do offer gift cards. Please use the link in the top menu. Your gift card code will be emailed to the email address you provide. To redeem a gift certificate, use the button on the side underneath "Place Order". Please see the Terms and Conditions for more Gift Card information.
In-store customers can purchase gift cards in person. Because the website and the store are on different systems, website gift certificates cannot be redeemed in person, and store gift cards cannot be used on the website.
For other questions, please email info@animestuffstore.com